Cancellation & refunds

Cancel before your next charge

Sign in, open Account, choose Manage billing, and cancel your subscription in Stripe. The billing page shows when your trial or current paid period ends.

Cancel before your 3-day trial ends to avoid the first charge. If you cancel during a paid period, the next renewal stops and your access continues until the end date shown in billing. Signing out does not cancel your subscription.

If you cannot sign in or open billing, email support@apitwallexperience.com so we can help. Include your account email; do not send your password or full card details.

7-day first-payment refund

You may request a full refund of your first APX subscription payment within 7 days of that payment. This means within 168 hours of its payment time. Your trial and any S$0 trial invoice do not start this window.

Email support@apitwallexperience.com from your account email, or identify that address in your request. Include the invoice reference if you have it. We may ask you to verify account ownership.

When we process this refund, we will also end the subscription and its paid access so it does not renew. A refund is returned through Stripe to the original payment method. Your bank determines when it appears in your account.

Other payments and problems

The 7-day offer applies to your first subscription payment, not later monthly renewals or a restarted subscription. Cancelling a subscription does not automatically create a refund or a credit for unused time.

For a duplicate, incorrect or unauthorised charge, or a problem with the service, contact us so we can investigate and explain the available remedy. Nothing in this policy limits rights or refunds required by applicable law.

Contact APX

Account and billing enquiries: support@apitwallexperience.com.

Service provider: Punnag Ghatak.

APX data protection contact: support@apitwallexperience.com.